Privacy Policy

This Privacy Policy explains how JAKA Cloud collects, uses, stores, and protects personal data when you use our software products and related services.

1. Products Covered by this Policy

2. Information We Collect

2.1 Account and Authentication Data

• Email address
• Password (processed securely for login authentication)
• License key (for licensed product access and validation)

2.2 App and Service Usage Data

• Basic operational logs (for troubleshooting, service reliability, and security)
• Device and app diagnostic details required to provide and maintain the service
• Network connection status for service operation and discovery features
• Local connectivity details needed for same-network device discovery and printer discovery

2.3 QRScan Data

• Scanned QR code value (sent to server for validation)
• Authentication data (email and password) for authorized access

3. Permissions and How They Are Used

3.1 JAKA POS Desktop and Jaka Mobile

• Internet: required for login, licensing, cloud sync, and service communication.
• Network discovery / local network / hotspot / Wi-Fi: used to detect and communicate with devices on the same local network, including waiter mode host discovery and same-network connectivity.
• Storage: used for local data handling such as app configuration, cached operational data, saved invoices, and files needed for app functionality.
• Printer access: used to detect, connect to, and print to supported printers.
• Bluetooth: used to discover and connect supported Bluetooth printers and peripherals.

3.2 Zatca Invoice Scanner (com.jakacloud.zatcainvoicescanner)

• Camera: used only to scan QR codes locally on device. Camera content is not used for unrelated processing.
• Internet: used to send the scanned QR value to our server for validation and to return validation results to the user.

4. How We Use Personal Data

• To authenticate users and protect account access
• To validate licenses and enforce authorized use
• To operate POS and QR validation features
• To enable waiter mode and same-network host discovery between mobile and desktop POS devices
• To discover, connect to, and print through supported printers, including Bluetooth printers
• To save invoices and other local business records on the device where permitted
• To maintain service stability, detect errors, and improve product quality
• To comply with legal obligations and prevent abuse, fraud, or security misuse

5. Data Sharing and Disclosure

We do not sell personal data. We may share data only under limited circumstances, such as:

• With infrastructure and service providers strictly required to operate our platform
• When legally required (court order, legal process, or regulatory request)
• To protect rights, safety, security, and integrity of our users, services, and systems

6. Data Retention

We retain personal data only for as long as necessary for business, legal, and operational purposes, including account management, licensing, troubleshooting, and legal compliance.

7. Security Measures

We apply reasonable technical and organizational safeguards to help protect personal data from unauthorized access, alteration, disclosure, or destruction. However, no transmission or storage system can be guaranteed as 100% secure.

8. Children’s Privacy

Our products are business software solutions and are not directed to children. We do not knowingly collect personal data from children.

9. International Data Processing

Data may be processed in locations where we or our service providers operate. When applicable, we implement safeguards required by relevant privacy laws.

10. Your Rights

Depending on your jurisdiction, you may have rights related to your personal data, such as:

• Access to your personal data
• Correction of inaccurate data
• Request deletion where legally permissible
• Objection or restriction to certain processing activities

To make a request, contact us using the contact details below. We may need to verify identity before processing requests.

11. Changes to this Privacy Policy

We may update this policy from time to time to reflect legal, technical, or business changes. The updated version will be posted on this page with a revised effective date.

12. Contact Us

If you have questions or requests related to this Privacy Policy, please contact:

• Email: [email protected]
• Email: [email protected]
• Phone: +966 51015 5365
• Address: Ibn Khaldun, Dammam, KSA

This page is intended to satisfy privacy policy disclosure requirements for app store publication, including Google Play listing requirements for Jaka Mobile and Zatca Invoice Scanner.